Creating a Kiabi account is a breeze! You can simply provide your details on our Register page and click. Create my account now, and you're all set!
Unfortunately, we're unable to change your email address as it's linked to all your account details. If you wish to use a different email address, you'll need to create a new Kiabi account. Additionally, you have the option to delete your account.
Absolutely! Simply log in to your account, access your Account overview, and select Address book. From there, you can add or edit your shipping address and set a default address for future orders.
In addition to viewing past orders, your Order history provides information on current order statuses and option to return and buy again.
Yes, you can. Simply choose to checkout as a guest. However, we'll still need a few details such as your contact number and address to process your order and ensure smooth delivery.
You'll know your order is complete when you reach our Thank you page with your confirmed order details. We'll also send you an email confirmation.
Track your order through the order confirmation email or shipping confirmation email, which includes a tracking link. You'll also receive an SMS with the tracking link once your order is out for delivery.
Yes, as long as your order is still being processed. Email us at customer.service@kiabi.ae or contact us at 800 KIABI (800 54224) to cancel. If your order has already shipped, you can initiate a return within 14 days of receipt.
Orders may be cancelled due to stock availability or payment verification issues. We'll promptly refund any payments made.
Refer to our Size Guide for measuring tips and size charts. Links to the Size Guide are available on every product page.
While we generally offer the same promotions online as in-store, some promotions may vary.
We accept Visa, Mastercard and Tabby.
Yes, all prices displayed on our website already include VAT.
We aim to make your shopping experience hassle-free. Here's what you need to know about our delivery services.
Standard Delivery
Express Delivery (Dubai only)
Delivery times may vary by location and product availability. Express Delivery is limited to selected areas, please check excluded areas here. Ownership transfers once the courier receives your order.
Our shipping requirements are fulfilled by Time Express.
Yes! You will get FREE delivery if you have made a purchase of AED 99 or more.
Your order will be shipped the very next day if you have requested for a delivery in Dubai, Abu Dhabi & Sharjah.Your order for other areas will be shipped within 1 - 2 days starting from the day you place your order.
We will send you an email when your order has been shipped.We will also give you a call to arrange the most suitable time to deliver your order.
Yes, you can. Just give us a call at 800 KIABI (800 54224) and provide the new shipping address you would like us to ship to.
We might ask for a valid ID so please be ready to present either your Emirates ID, passport or driving license.
Definitely! He or she will only need to present either their Emirates ID, passport or driving license.
We understand that circumstances change. Here's how to proceed with returns and refunds.
You have 14 days from shipping or collection to return your purchase, provided it meets our return policy.
Returns can be processed through our return center or in-store with the original invoice.
Certain items, such as hygiene, earrings, jewelry, sunglasses, hair accessories, cosmetics, and underwear are not eligible for return.
Refunds will be issued according to the original payment method.
If you've paid Cash on Delivery, you'll receive a voucher code or cash refund in-store.
VAT and shipping fees are not refunded.
If you have any questions, reach out to our customer service team.
Once your return is confirmed, refunds will be processed accordingly.
Credit card payments will be refunded to the original card within 21 days.
Cash on Delivery payments can be refunded as a voucher code or in cash at a Kiabi store.
VAT refunds are provided with proof of purchase.
For further assistance, contact us at 800 KIABI (800 54224).
We are happy to assist you and manage all your requests for return and/or exchange!
General conditions are applicable to Returns in order to qualify for a refund - All items (including promotional gift items accompanying the order) must be returned to us within 35 days from the day you receive your items.
Item(s) purchased on Kiabi.AE may be returned and / or exchanged either:
The following apply to items scheduled for Return & Exchange;
If you have received an item(s) that is defective (e.g. delivered with ripped or missing parts, or other damage) it may be returned for a replacement or full credit upon approval.
We reserve the right to monitor returns and to refuse orders from customers with excessive returns levels - However, nothing in this Returns section are intended to affect any consumer rights that you may have under UAE Law
Once confirmed for Refund, we will process the following way;
Credit Card payment will be refunded to the Debit or Credit Card, which the order was purchased. The refund back to the credit card will take up to 21 days depending on your bank.
For further information, please do not hesitate to contact us. We’ll be happy to serve you.
Yes, there are. These include pierced jewellery, cosmetic items, swimwear and underwear.
From the time of shipping or collection, you will have 14 days to return your purchase, as long as it meets our return policy. Simply login to your account, select your order and raise a return request.
We will credit your refund through your original form of payment.
We have made it as easy as possible to return any unwanted products.You can raise a return request online from your account, return it at any of our stores in the UAE or call us at 800 KIABI(800 54224) to arrange a pick up of your products.You can also send an email to customer.service@kiabi.ae
The whole process will take 2 to 3 weeks, starting on the day we notify you that we have received your product to your bank processing the return.
Yes, you will. Just make sure to present a proof of purchase, such as your receipt or delivery note, when returning your products.
Unfortunately, you will not be able to get a refund for your shipping fee. In case you need more clarification on this, you can give us a call at 800 KIABI (800 54224).
If you think you received your refund in the wrong amount, please get in touch with us at 800 KIABI(800 54224) and we will be happy to help you.
You can return promotional or bundled items, but you must also return any free or discounted products that were included with the original item. We do not provide partial refunds for promotional bundles.
Click & Collect is a free service that allows you to shop online and conveniently collect from store.
Not at all! Click & Collect is a free service.
You can choose Kiabi store in Mirdif City for Click & Colllect.
We will send you an email to let you know that your order is ready for collection. You can then head to your chosen store to collect your order.
From the time you receive our email notifying you that your order is ready, you will have 14 days to collect your order from your chosen store.
You will be asked to present your order number (which you can show through the email we sent to notify you that your order is ready for collection) and your ID card.
Yes, you can send someone else to collect your order for you. To help us make sure that we are releasing the order to the right person, we would need him/her to bring the following: