Terms & Conditions

Please read these terms of use carefully before using the site. By your use of the website you agree:

Al-Futtaim Sons Co L.L.C trading as KIABI – a partner of Al-Futtaim Sons Co L.L.C, a company incorporated in United Arab Emirates, having its registered office in PO Box 7880 Dubai, or any subsidiaries and affiliates thereto of the Al-Futtaim group (collectively “ Al-Futtaim” “ we”, “ our”, “ us”) maintains this website (the “ Website”) and mobile application (collectively ‘ Platform’). This includes all the Platform’s information, communication, software, scripting, photos, texts, videos, graphics, music, sounds, images, other materials and services (collectively ‘ Content’). Our Content is provided as a form of convenience for its online visitors, customers, employees and the public (collectively “ user”, “ users”, “ you”, “ your”, “ yours”).

  1. Acceptance of Contract terms: Jurisdiction
  2. If you do not agree to these terms, do not use the site
  3. Copyright and restrictions on use of content
  4. Pricing and limitation on scope of content
  5. Contract terms
  6. Trademarks and services marks
  7. Privacy, submission and collection of information
  8. Prohibited conduct
  9. Disclaimer of warranty applicable law
  10. Disclaimer of liability
  11. Applicable law
  12. VAT terms
  13. Loyalty Programme

Acceptance of contract terms: Jurisdiction

In exchange for accessing, browsing and/or using the Website, you agree to be bound by these terms and to comply with all applicable laws and regulations, including without limitation UAE Federal Law No. 40 of 1992 concerning the Protection of the Intellectual Work and Rights of the Author and the Implementing Regulations thereof. The Website can only be used by natural persons who can form legally binding contracts under applicable law. In addition, the Website is intended only for your personal or gift use; purchases intended for commercial and wholesale purposes are forbidden. Al-Futtaim reserves the right to terminate your registration and refuse to provide you with access to the Website if Al-Futtaim Son Co LLC discovers that you are incompetent to contract under applicable laws. The Website cannot be accessed by persons whose registration has been suspended or terminated by Al-Futtaim for any reason whatsoever. Those who choose to access this Website from outside the United Arab Emirates are responsible for compliance with local laws if and to the extent local laws are applicable. Al-Futtaim will deliver the products only within the UAE, a jurisdiction where the product is legally sold by Al-Futtaim and will not be liable for any claims relating to any products ordered from outside those jurisdictions. Specifically, only orders with UAE delivery addresses can currently be processed through the UAE Platform. You represent that you have the legal authority to accept these Website Terms of Use on behalf of yourself or any party you represent. Use of the Website is unauthorized in any jurisdiction that does not give effect to these Website Terms of Use, including without limitation this paragraph.

If you do not agree to these terms, do not use the site

The Website is controlled and operated in whole or in part by Al-Futtaim from its offices within the UAE. By accessing the Website you agree that the laws and regulations of the UAE and the Emirate of Dubai without regard to conflicts of laws principles, will apply to all matters relating to use of the Website, and you agree that any litigation shall be subject to the exclusive jurisdiction of the Courts of Dubai, UAE. Those who access the Website from other locations do so at their own risk and are responsible for compliance with applicable local laws. Al-Futtaim makes no representations as to the appropriateness or availability of the Website Content for use in any jurisdiction. Al-Futtaim disclaims any liability in relation to its Content and reserves the right to amend or remove any Content that it may deem at its sole discretion as being contrary to local norms, culture, morality or violates any prevailing rules or regulations and to suspend or terminate your use of the Website if it deems appropriate. In using the Website, the confidentiality of your account details including password is solely your responsibility. Al-Futtaim shall not be liable to any person for any loss or damage which may arise as a result of any failure by you to protect your password or account.

Copyright and restrictions on use of content

While Al-Futtaim provides the information on this Website to anyone, we retain copyright on all text and graphic images. By accepting these Website Terms of Use you acknowledge, having been advised hereto by Al-Futtaim, that the Website content and accompanying text and graphic images are protected in the UAE and internationally by a variety of laws, including but not limited to, copyright laws and treaty provisions, trademark laws and other proprietary rights laws (collectively 'Rights'). In addition to Al-Futtaim’s Rights in individual elements of the Content, Al-Futtaim or its licensors own a copyright in the selection, coordination and arrangement of the Content.

You are hereby granted permission to access the Content from the Website in whole or in part, (and except where otherwise specified or provided by Al-Futtaim , print a single copy of the information for your own personal use) but only for purposes of viewing and browsing through the Website or ordering products or services from the Website. You are also hereby granted permission to store files on your computer for your own personal use and to reference hypertext documents on the Website from your own documents solely for your personal use for the purpose of viewing or browsing the Website or ordering products or services from it. All the aforementioned permissions shall terminate automatically if you breach any of these Website Terms of Use.

Al-Futtaim is not granting you any permission to use the Content other than as expressly stated in these Website Terms of Use. All other use of Content from the Website, including, but not limited to modification, publication, transmission, participation in the transfer of sale of, reproduction, creation of derivative works from, distribution, performance, display, incorporation into another Website, reproducing the Website (whether by linking, framing or any other method), 'mirroring' the Website or in any other way exploiting any of the Content, in whole or in part, or downloading and using software repeatedly for uses other than those expressly permitted may not be made without Al-Futtaim's prior express written consent.

The Website may at times provide opportunities for users to post reviews and other comments, questions, suggestions or other information (“User Content”) on or through this Website by e-mail or telephone, or as is otherwise authorized. You warrant that any such User Content submitted by you to the Website is original (and does not infringe the intellectual property rights of others), and you hereby grant Al-Futtaim a perpetual, irrevocable, non-exclusive, royalty-free, transferable right and license to use such User Content however Al-Futtaim desires, including without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and/or distribute such User Content and/or incorporate such User Content into any form, medium or technology throughout the world, without any further recourse to you, and you hereby waive any rights in such User Content. You agree that you will not post any content that is contrary to morality, defamatory, inflammatory, that infringes intellectual property rights, or that may otherwise breach common decency or cause ill-repute to Al-Futtaim or be contrary to law.

Al-Futtaim will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any User Content you submit for any purpose whatsoever, without restriction and without compensating you in any way. Al-Futtaim is and shall be under no obligation (1) to maintain any User Content in confidence; (2) to pay to user any compensation for any User Content; or (3) to respond to any User Content. You agree that any User Content submitted by you to the Website will not violate these Website Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right/s, and will not cause injury to any person or entity. You further agree that no User Content submitted by you to the Website will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam".

Al-Futtaim does not regularly review posted User Content, but does reserve the right (but not the obligation) to monitor and edit or remove any User Content submitted to the Website. You grant Al-Futtaim the right to use the name that you submit in connection with any User Content. You agree not to use a false email address, impersonate any person or entity, or otherwise mislead as to the origin of any User Content you submit. You are and shall remain solely responsible for the content of any User Content you make and you agree to indemnify Al-Futtaim and its affiliates for all claims resulting from any User Content you submit. Al-Futtaim and its affiliates take no responsibility and assume no liability for any User Content submitted by you or any third party.

Pricing and limitation on scope of content

The Website contains information and promotional programs. The products described in this Website contain market specific specifications and are offered for sale in that particular market. The promotional programs if any described in this site are available only in the markets where they are conducted as specifically referred to within the description of the program.

Please Click here to read the current promotions terms and conditions.

The price information contained in or provided through the Website is for information purposes only and does not constitute any offer to sell the products concerned. Your official order via the website shall constitute an offer, which shall remain subject to the acceptance of Al-Futtaim. Prices and availability are subject to change without prior notice.

Al-Futtaim reserves the right, at its sole discretion, to limit the quantity of products purchased per person per household or per order. These restrictions may be applicable to orders placed by same registered account, the same credit card or orders that use the same billing and/or shipping address.

Contract terms

All products/services and information displayed on this site or any Al-Futtaim websites, constitute an "invitation to offer". Our “acceptance” of your order will take place upon dispatch of the product(s) ordered for home delivery orders or after you pick up the product(s) for Click & Collect orders. We strive to ensure the accuracy of the product and pricing information within the website, however there may be pricing or typographical errors. In such an event where a product is listed at an incorrect price or with incorrect information, Al-Futtaim has the right, at our sole discretion, to refuse or cancel any orders placed for that product up until dispatch for any reason. You agree to pay the full amount payable for the Product as indicated during the order process, including any shipping costs or charges incurred with that order. In the event that a non-delivery occurs on account of wrong name or address or any other wrong information entered by you, the extra cost incurred for redelivery shall be claimed from you.

All transactions are conducted in the local currency of the market where products are sold. When using a credit card supplied by banks other than those in that local market, the amount on the credit card (or debit card) bill may differ due to exchange rate fluctuations and any charges that the card issuer/bank may have debited and you agree that we shall have no liability for such price fluctuations or charges. Please click here to check the website’s payment information under FAQ.

In the event of Value Added Tax (VAT) being levied or introduced by government authorities in a jurisdiction where products are sold or where Al-Futtaim is incorporated and/or a tax resident, Al-Futtaim reserves the right to charge VAT at the prevailing VAT rate (as applicable) in respect of any supply of products or services. You shall pay the amount of any such VAT as an addition to the invoice value.

Trademarks and service marks

Al-Futtaim and other trademarks, such as those of brands, products and service names found on the Website (collectively the 'Trademarks') are owned by Al-Futtaim, its associate companies, suppliers, business associates or third parties and registered in the UAE and/or elsewhere or unregistered. Nothing on the Website should be construed as granting, by implication, estoppel, or otherwise, any license or right to use any Trademarks displayed on the Website without the express written permission of the relevant Trademark owner. The Trademarks may not be used in any way, including in advertising or publicity pertaining to the Products or the Website, without the prior written permission of Al-Futtaim.

Privacy, submission and collection of information

There are instances where Al-Futtaim requests personally identifiable “information” from the Website users to provide them with a service or correspondence (registration, promotions and mailed brochures). This information, such as name, mailing address, e-mail address, type of request and possibly additional information, is collected and stored in a manner appropriate to the nature of the data by Al-Futtaim and is used to fulfil your request. Although Al-Futtaim makes every effort to ensure the secure collection and transmission of sensitive user information using industry accepted data collection and encryption methodologies, Al-Futtaim does not guarantee the security of any information transmitted to or from the Website or data gathered from the usage of the Website. The information you provide and the data gathered is used by Al-Futtaim to improve and deliver the services we provide you. You hereby grant Al-Futtaim an unrestricted, royalty-free, irrevocable license to use, reproduce, display, perform, modify, transmit and distribute any information you send, and agree that Al-Futtaim is free to use any ideas, concepts, know-how or techniques that you send Al-Futtaim for any purpose.

Al-Futtaim, as the franchise operator of KIABI in United Arab Emirates, will send personal data collected through your customer account to KIABI INTERNATIONAL DEVELOPMENT located at 100, rue du Calvaire, 58510 HEM, France, to be used for the Kiabi international database.

In the role of data controller, each party is responsible for processing its own customer database. Processing personal data by AL-FUTTAIM SONS CO LLC is undertaken in accordance with legislation of the United Arab Emirates. Processing of your personal data by KIABI will be undertaken in accordance with French and European legislation.

The “Information” will be dealt in accordance with our Privacy & Security Policy. Please go through our Privacy & Security Policyavailable on the Website.

Prohibited conduct

You are prohibited from posting or transmitting to or from the Website any unlawful, threatening, libelous, defamatory, obscene, scandalous, inflammatory, pornographic, or profane material, or any other material that could give rise to any civil or criminal liability under the law. You agree (i) not to use the Website to upload or distribute in any way files that contain viruses, corrupted files, or any other similar software or programs that may damage the operation of another's computer; (ii) not to interfere or disrupt the Website or any networks connected to the Website; (iii) not to use any device, software or routine or attempt to interfere with the proper functioning of the Website or any transactions being offered at the Website; (iv) not to use the Website to collect or export personal information, including, without limitation, financial information, about other participants at the Website; (v) not to use the services, products associated with the Website for illegal purposes, and (vi) to comply with all regulations, policies and procedures or networks connected to the Website.

Disclaimer of warranty applicable law

Al-Futtaim does not warrant or make any representations regarding the use, validity, accuracy, or reliability of the Website or the Content or the content of any other websites linked to or from the Website. The content of the Website is provided "as is" without warranties of any kind either express or implied and you agree that your use of it is at your own risk. To the fullest extent possible pursuant to applicable law, Al-Futtaim disclaims all warranties, express or implied, including, but not limited to implied warranties of merchantability, fitness for a particular purpose, non-infringement or other warranty related to violation of third party rights with respect to the Website, the Content, the Privacy & Security Policy or any products, merchandise or services available on the Website or your use of the Website, its Content, or any products, merchandise or services available on the Website.

Al-Futtaim may revise or withdraw the Content, in whole or in part, at any time without notice. Al-Futtaim may at any time revise these Website Terms of Use by updating this posting. By using the Website, you agree to be bound by any such revisions and you explicitly agree to periodically visit this page to determine the then current Website Terms of Use to which you are bound. You agree that use of the Website without periodic review of the Website Terms of Use shall be at your own risk.

Disclaimer of liability

To the fullest extent allowable under applicable laws, Al-Futtaim hereby disclaims any and all liability for any losses, damages, costs, or expenses of whatever nature and howsoever arising including, without limitation, any direct, indirect, general, special, punitive, incidental or consequential loss or damages, loss of data, loss due to a virus, loss of income, loss of profits, or other loss of or damage (including costs and expenses) of any nature whatsoever (even if we have been advised of the possibility of such losses or damages), arising out of or in connection with the Website, the Content, the Privacy & Security Policy or any products, merchandise or services available on the Website or your use of the Website, its Content, or any products, merchandise or services available on the Website.

Applicable law

These Terms of Use and the relationship between you and Al-Futtaim will be governed by the laws of the United Arab Emirates, Al-Futtaim and You hereby agree to submit to the jurisdiction of the courts of Dubai and to waive any objections based upon venue.

VAT Terms

Effective 1 Jan, 2018, the UAE Government has introduced Value Added Tax (VAT) at a standard rate of 5%. Al-Futtaim complies with this mandate and VAT is applicable to most goods and services, including our delivery, installation and warranty charges.

All prices and services on the website are inclusive of VAT.

For all orders, customers are provided with tax invoices. Customers can also request for their tax invoice by calling Customer Support. For more information on the VAT regulation, you can visit the UAE Government Federal Tax Authority website: https://www.tax.gov.ae

General terms and conditions of use of the kiabi loyalty programme


The KIABI brand is operated in United Arab Emirates by AL-FUTTAIM SONS CO LLC, which is the franchisee of the KIABI brand and has been licensed to run such by the Franchise Operator KIABI INTERNATIONAL DEVELOPMENT, and the Loyalty Programme is proposed by AL-FUTTAIM SONS CO LLC, a limited company incorporated in United Arab Emirates with share capital of AED 10 million and having its registered office at Dubai, UAE, P.O Box 7976, registered at the Trade and Companies Register of Dubai, United Arab Emirates under number 40417.

The programme is available free of charge for any natural person who is over 18 years of age, residing in United Arab Emirates and shopping in a KIABI store or on www.kiabi.ae, for non-commercial purposes and holding a KIABI loyalty card (hereinafter referred to as the Card) or having a KIABI loyalty number.

The Card may be issued in all KIABI stores in the United Arab Emirates while the loyalty number may be obtained by signing up to the programme through the KIABI website. In order to obtain a Card or a loyalty number, the Customer should provide KIABI with all necessary information for creation of the Card or loyalty number, notably forename(s), surname and contact details, email or mobile number and gender. Other information, such as date of birth, other Customer contact details, as well as information pertaining to the Customer’s children (gender, forename, date of birth) may be sent by the Customer, if the Customer so wishes. The Card will be given to the Customer by a store team member immediately after completing the subscription form

The Card can be used in all KIABI stores across the world as long as the Loyalty Programme has been deployed there, when the Card is used in a country different from the one where it was issued, the points are collected as per Loyalty Programme’s terms and conditions of the country where the purchase is made.

The Card and loyalty number are valid for an unlimited duration; however, if the customer has not made a purchase for 3 consecutive years with his/her Card or loyalty number, it will be automatically deactivated and may no longer be used. In this instance, all points will be lost.

Both the Card and loyalty number are issued for the sole and personal use of the customer and may under no circumstances be sold, lent or transferred, nor used for any other purposes than those defined by AL-FUTTAIM SONS CO LLC in the present Terms & conditions. The Card and loyalty number are not a means of payment.


The benefits of the Loyalty Programme are as follows:


  • The Customer begins collecting loyalty points immediately after the Card or loyalty number is issued to them and may be used during each subsequent purchase.
  • Points may be accumulated as follows:
  • Any purchase of AED 1 equates to 1 Happy Point
  • Happy Points are obtained when purchasing any product even when purchase is part of a promotion or sale. No Happy Points can be accumulated on purchases made through credit notes.
  • 100 welcome points are automatically credited at the time of the first purchase in store.
  • 100 Happy Points are offered on the Customer’s birthday
  • 100 Happy Points are automatically credited on condition that a purchase is made during the birthday month which is defined as the calendar month in which the birthday falls and that the date of birth is entered on the subscription form or notified during the use of the Loyalty Programme.


Customers may benefit from offers reserved exclusively for customers. Information related to such offers will be available in KIABI stores and on the KIABI website. Customers may be notified of special offers using the contact details provided.


The Customer may consult his/her points balance upon simple request in store in United Arab Emirates, by getting with Customer Service or by viewing their customer profile on the KIABI website.

Points are generated and visible the day after making a purchase in store or on the KIABI website.

For any claim concerning the points balance and relating to purchases made in store, the Customer should visit the store where he/she made his/her purchases, along with his/her Card and proof of purchases, or contact Customer Service by any means of contact indicated on the KIABI website.

Happy Points accumulated on the Card are valid for 18 months unless the customer reaches the level of 1200 points and uses it.


Where the Customer has accumulated at least 1200 points on his/her loyalty card, he/she receives a loyalty discount of 15% for a single purchase to be made in any KIABI store in United Arab Emirates or on the KIABI website within 3 months from the date when 1200 points have been reached.

The Customer will be informed of his/her eligibility for the discount by email/SMS or when making a purchase in store.

After the loyalty discount is used, the points balance of the Customer will be debited by 1200 points. The Customer will keep points accumulated beyond 1200. The new points balance will be available in store or in the customer’s account on the KIABI website 48 hours after using the discount.

The loyalty discount does not apply to articles with prices that have been reduced during discounts or sales. The 3-month term of validity of the 15% loyalty discount will not be extended if sales or discounts happen within it.

During sales, the Customer will be entitled to request, , to receive a discount on non-sale articles. In this instance, if the Customer wishes to buy products in a promotion, two separate transactions must be made; one for the purchase of articles in a promotion, and the other for non-discounted articles. The cashier will be entitled to request that the Customer make two separate payments.

In such instance as a Customer should have the equivalent of several loyalty discounts, namely a points balance equal to or in excess of 2400 points, he/she may not accumulate these discounts and benefit from, for instance, a 30% discount. Each 15% discount should be applied over two separate purchases. Should the Customer request reimbursement of the article over which he/she has a loyalty discount, the 1200 points having given right to the discount will not be credited. However, in the event of an exchange, the Customer will once more benefit from a discount of 15% over the new article. If the Customer has received the 15% discount over several articles, returning one of the articles will not remove the entitlement to a discount over other articles, but the points balance will be debited by the number of points corresponding to the value of the returned article.

The Customer can use the loyalty discount of 15% over the purchase of his/her choice in any store in the United Arab Emirates or on the Kiabi website, 48 hours after the date when he/she has accumulated 1200 points over his/her Card or loyalty number. For this, in store, it is sufficient to notify the sales assistant and present the Card at the same time. On the website, the discount will be suggested to the Customer who will have the possibility to choose to use it or not.

Purchases made with a loyalty discount will also lead to the conventional accumulation of points as per the same terms and conditions.


Any change in the email or mobile number or name of the Customer should be notified by the Customer to the KIABI store of his/her choice in the United Arab Emirates, by visiting any KIABI store in the UAE or by contacting the Customer Service through all the means indicated for such purpose on the KIABI website.


In the event of Card loss, theft or damage, the Customer is entitled to request a new Card directly in store, in which case the new card will be collected by the customer from any of the Kiabi stores in the UAE. Subject to having received information necessary for identification of the Card (surname, forename and/or email address and/or number of the lost or stolen card), the Customer may also request that the accumulated points on the lost, stolen or damaged card be transferred to the new card. Once the points have been transferred to a new card, the previous card will be definitively deactivated.

AL-FUTTAIM SONS CO LLC is released of all liability, including in the event of fraudulent use of points and benefits by any third party, in the instance that you lose your card, or if it is stolen. Moreover, AL-FUTTAIM SONS CO LLC hereby reserves the right to suspend, cancel subscription to the Loyalty Programme and/or prevent use of the points in the event of any default or suspected default of the present Terms & Conditions and/ or abusive or fraudulent use of the Loyalty Programme.


AL-FUTTAIM SONS CO LLC hereby reserves the right in its sole discretion to amend, suspend and/or terminate the KIABI Loyalty Programme at any time. Should it choose to exercise this right, then it shall have no liability whatsoever to the Customer. The current Terms & Conditions and the information indicated hereinabove can be viewed on the KIABI website as well as in each KIABI store in the United Arab Emirates. The Customer is not entitled to any compensation, notably for removal of loyalty points and other benefits including reductions nor does it have any right to take any action against AL-FUTTAIM SONS LLC for any reason whatsoever in connection with these terms and conditions.


The Customer is liable for card use and storage. AL-FUTTAIM SONS CO LLC will not incur any liability whatsoever for any reason, regardless of the nature, direct or indirect consequences of any anomalies and improper use of the Card.

In the event of theft, loss or defective operation of the Card however, AL-FUTTAIM SONS CO LLC will make all best efforts to allow each Customer to benefit from points accumulated.

In the event of any dispute concerning the accumulated amount, only the data contained in the AL-FUTTAIM SONS CO LLC database will prevail.


In order to guarantee the best possible service and to ensure management of Customer relations, AL-FUTTAIM SONS CO LLC will collect personal data (such as your name, postal address, email address, mobile number, date of birth, etc.) which you will provide to us and/or which we may collect as you make purchases. Some of this information is necessary for administration of the Loyalty Programme which would be informed to you by the store staff or is identified by an asterisk on the Card opening form.

AL-FUTTAIM SONS CO LLC is the franchise operator of KIABI INTERNATIONAL DEVELOPMENT in United Arab Emirates; and will send personal data collected through its Loyalty Programme to KIABI INTERNATIONAL DEVELOPMENT located at 100, rue du Calvaire, 58510 HEM, France, to be used for KIABI international database.

In the role of data controller, each party is responsible for processing its own customer database. Processing personal data by AL-FUTTAIM SONS CO LLC is undertaken in accordance with legislation of the United Arab Emirates.

Processing of your personal data by KIABI INTERNATIONAL DEVELOPMENT will be undertaken in accordance with French and European legislation. Your data will only be stored as required to perform our services or where required by law.

The Customer willingly consents to processing of his/her personal data, with a view to exercising his/her rights granted by the programme run by the organiser as well as other entities duly empowered by the organiser to process personal data in the context of the programme so the Customer to contacting the programme participant.

The Customer hereby undertakes to give correct personal data.

Notification of personal data is voluntary but strictly necessary so as to subscribe to the programme and acquire the Card or loyalty number.

Each Customer has, at all times, the right to access personal information, to have this information amended or completed if inaccurate or incomplete, to object to this information being passed on to third parties, to object, free of charge, to this information being used to send advertising and, more widely, to refuse any form of processing which is equivalent to immediate relinquishment of the Loyalty Programme.

To be able to exercise those rights indicated hereinabove, the Customer must send a written declaration to the address of the registered office of AL-FUTTAIM SONS CO LLC, by contacting Customer Service by any means, indicated on the KIABI website for such purpose, or register such a declaration in a KIABI store of his/her choice in the United Arab Emirates.


For any questions pertaining to the present Loyalty Programme, Customers can contact the Customer Service team by the means indicated on the KIABI website for such purpose.


Any dispute pertaining to interpretation of the regulations is governed by law of the United Arab Emirates and referred to Courts of the United Arab Emirates.

The courts holding jurisdictional competence for any dispute pertaining to interpretation of the present Terms & Conditions is that of the place of the registered office of AL-FUTTAIM SONS CO LLC or that of the place of residence of the Customer.