Your account

From how to create a Kiabi account to the benefits you will enjoy when you sign up with us, you will find all the information you need here.

How do I create an account?

Creating a Kiabi account is so easy! You can sign in using your Facebook account or simply provide your details on our Register page and click Create my account now and you are done!

How do I change my password?

To replace your password, sign into your account and select Change password in your Account overview.

Can I change my email address?

We are sorry, but that is not possible because your existing email address is linked to all your account details. If you would like to use a different email address, then you will need to create a new Kiabi account.

Can I change my payment card or add a new one?

You can change your payment card, add new card information or delete old ones anytime by signing in and selecting Saved cards in your Account overview. You also have the option to save new card information when you checkout.

Can I add a new shipping address or edit my existing address?

Yes, of course! Just sign in to your account, access your Account overview and select Address book. Now, you can add or edit your shipping address and also set a default address for your next order.

What else can I do with my Order history apart from viewing past orders?

Your Order history will give you plenty of information! This is where you can check in on current order statuses, access your digital receipts, print them or re-order previously ordered items.

What else can I do with my account?

While you are signed in to your account, you can also do the following:

  • Change your subscription preferences to our newsletters and promotions by selecting My Preferences and choosing the way we contact you – either through email or SMS.

  • By selecting Personal details in your Account overview, you have the option of changing your contact details so that we can provide recommendations tailored just for you

Can I shop without an account?

Yes you can, by choosing to checkout as a guest. However, we will still need a few details from you like your contact number and address, so we can process your order and know where to send it.