Shipping & services

We want to ensure that your shopping experience with us is always easy and convenient, so here is everything you need to know about getting your order delivered.

Where do you ship in the UAE?

We ship across the UAE – be it in Dubai, Abu Dhabi, Sharjah, Al Ain, Ajman, Fujairah, Ras Al Khaimah or Umm Al Quwain.

What type of shipping service do you offer and how much does it cost?

We offer free next day* delivery on orders above AED 99. Orders below AED 99 incur an AED 15 delivery charge.

Which courier company has Kiabi partnered with?

Our shipping requirements are fulfilled by Time Express.

Can I get free delivery for my order?

Yes! You will get FREE delivery if you have made a purchase of AED 99 or more.

When will I receive my order?

Your order will be shipped the very next day if you have requested for a delivery in Dubai, Abu Dhabi & Sarjah. Your order for other areas will be shipped within 1-2 days starting from the day you place your order

How will I know when my order is on its way to me?

We will send you an email when your order has been shipped. We will also give you a call to arrange the most suitable time to deliver your order.

Can I change my shipping address after placing an order?

Yes, you can. Just give us a call at 800 KIABI (800 54224) and provide the new shipping address you would like us to ship to.

Do I have to present anything at the time of shipping?

We might ask for a valid ID so please be ready to present either your Emirates ID, passport or driving license.

Can someone else receive my order on my behalf?

Definitely! He or she will only need to present either their Emirates ID, passport or driving license.