Returns & refunds

It is perfectly fine to change your mind. Here is what you need to know about returning and refunding your Kiabi purchase.

How long do I have to return an item?

From the time of shipping or collection, you will have 35 days to return your purchase, as long as it meets our return policy.

What is the return policy?
  • We will be happy to refund any product as long as it is accompanied by a proof of purchase such as a tax invoice or delivery note.
  • The returned product must be in pristine, unused and unworn condition, in its original sealed packaging and with the tags still on.
  • All refunds will be credited back through your original payment mode.
Are there any items excluded from the return and refund policy?

Yes, there are. These include pierced jewellery, cosmetic items, swimwear and underwear.

How do I return my products?

We have made it as easy as possible to return any unwanted products. You can either return it at any of our stores in the UAE or call us at 800 KIABI (800 54224) to arrange a pick up of your products. You can also send an email to

If I have paid through my debit or credit card, how long would it take for me to get my refund?

The whole process will take 2 to 3 weeks, starting on the day we notify you that we have received your product to your bank processing the return.

I paid through Cash on Delivery. How do I get my refund?

There are 2 ways you can get a refund for your Cash on Delivery order. You can either get the amount credited to your bank account by filling in the refund form we sent through email and sending it back to us or get a cash refund by returning your product in any of our stores in the UAE.

Will I get my VAT refunded when I return products?

Yes, you will. Just make sure to present a proof of purchase, such as your receipt or delivery note, when returning your products.

When I return a product, will I get a refund for the shipping fee?

Unfortunately, you will not be able to get a refund for your shipping fee. In case you need more clarification on this, you can give us a call through 800 KIABI (800 54224).

I got refunded the wrong amount. What do I do?

If you think you received your refund in the wrong amount, please get in touch with us at 800 KIABI (800 54224) and we will be happy to help you.