Click & Collect

What is Click & Collect?

Click & Collect is a free service that allows you to shop online and conveniently collect from any of our stores in the UAE.

Do I need to pay an additional amount to use Click & Collect?

Not at all! Click & Collect is a free service.

Can I choose any Kiabi store in the UAE for my Click & Collect order?

Yes! In case a store is not available to collect from, you will not be able to select it when placing your order.

How do I pay for my Click & Collect order?

Easy! Click & Collect is a prepaid service, so you can use either your Visa, MasterCard, Amex, Apple Pay or debit card to shop online with us.

How do I know when to collect my order?

We will send you an email and SMS to let you know that your order is ready for collection. You can then head to your chosen store to collect your order.

How much time do I have to collect my order?

From the time you receive our email and SMS notifying you that your order is ready, you will have 14 days to collect your order from your chosen store.

What do I need to bring when collecting my order?

You will be asked to present your order number (which you can show through the SMS or email we sent to notify you that your order is ready for collection) and your debit/credit card used for the payment.

Can someone else collect my order on my behalf?

Yes, you can send someone else to collect your order for you. To help us make sure that we are releasing the order to the right person, we would need him/her to bring the following:

  • An authorization letter written by you

  • A copy of your Emirates ID, passport or driving license

  • The order number (indicated in the order confirmation SMS or email we sent you)

  • Emirates ID, passport or driving license of the person collecting

  • A copy or the original card used for the purchase