Click & Collect is a free service that allows you to shop online and conveniently collect from any of our stores in the UAE.
Not at all! Click & Collect is a free service.
Yes! In case a store is not available to collect from, you will not be able to select it when placing your order.
Easy! Click & Collect is a prepaid service, so you can use either your Visa, MasterCard, Amex, Apple Pay or debit card to shop online with us.
We will send you an email and SMS to let you know that your order is ready for collection. You can then head to your chosen store to collect your order.
From the time you receive our email and SMS notifying you that your order is ready, you will have 14 days to collect your order from your chosen store.
You will be asked to present your order number (which you can show through the SMS or email we sent to notify you that your order is ready for collection) and your debit/credit card used for the payment.
Yes, you can send someone else to collect your order for you. To help us make sure that we are releasing the order to the right person, we would need him/her to bring the following:
An authorization letter written by you
A copy of your Emirates ID, passport or driving license
The order number (indicated in the order confirmation SMS or email we sent you)
Emirates ID, passport or driving license of the person collecting
A copy or the original card used for the purchase